Abstract

The establishment of a smart home ecosystem – an assemblage of smart technologies across segments in private households – generates value for both companies and customers. However, the complexity of a smart home ecosystem based on data sharing and personalization as a necessity for value perception, also generate tensions between the value created by data sharing and the value of privacy. Therefore, a study based on a survey with 1,403 consumers investigates the acceptance and use of smart home devices and smart home ecosystems by observing drivers of personalization, trust, privacy components and technology acceptance. A follow-up study with the use of NLP and topic modelling techniques should provide deeper insights for the observed or not observed relations.

Website: Smart Home

About the speaker

Marco Hubert, Associate Professor
Department of Management